Our Disclosure Statement

This information will help you to choose a financial adviser that best suits your needs.
Financial Advice Provider: Nimble Brokers Limited trading as Buffer
Address: Torbay, Auckland
Phone: 0800 646 253
Email address: hello@bufferinsurance.co.nz

This disclosure statement was prepared on: 07/06/2022

It is important that you read this document. This information will help you to choose a financial adviser that best suits your needs. It will also provide some useful information about the financial adviser that you may choose.

Nature and scope of advice
Nimble Brokers Limited trading as Buffer provides financial advice to clients about their:

Term life insurance (which includes life, total disablement) needs and products

Disability income protection, mortgage protection insurance needs and products

Business life and disability insurance needs and products

Health insurance needs and products

Critical illness insurance needs and products

Funeral insurance needs and products

All of Buffer’s advisers can advise on these product areas and needs.

Duties and obligations
Nimble Brokers Limited trading as Buffer has duties and obligations under the Financial Markets Conduct Act 2013 relating to how they give advice.

They are required to:
Ensure you understand the nature and scope of service you ask them to provide.
Provide an advice service that is relevant to this scope of service and suitable to your circumstances and needs.
Listen to your needs, concerns, preferences and to treat you fairly and with respect.
Act with integrity and give priority to your interests and give advice not influenced by their own interests.
Exercise care diligence and skill in providing you with advice.
Meet the necessary standards of competence, knowledge, and skill to provide you with the advice requested.
Ensure you understand their advice and recommendations and any associated risks.
Keep you informed along the way and communicate in a timely, clear, and effective manner.

Fees and expenses
If you purchase a product through Buffer and cancel it within 24 months and the product provider requires them to payback the commission Buffer received, then Buffer reserves the right to charge you a cancellation fee equivalent to a reasonable value of the work Buffer has performed in providing that advice. An indication of such a cancellation fee amount will be advised at the time our advice is provided to you. If a fee is charged it may range between $1000 - $3000 (GST Inclusive)

Licensing
Nimble Brokers Limited trading as Buffer is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice. Our Financial Services Provider (FSP) number is 735871.

Complaints and disputes
You may contact Buffer’s internal complaints scheme by calling Buffer on 0800 646 253 or emailing them at hello@bufferinsurance.co.nz. Once they have received your complaint, they will endeavor to resolve the issue within 2 working days. If an agreement cannot be reached on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact the Insurance & Savings Ombudsman. This service will cost you nothing, and will help Buffer to resolve any disagreements. You can contact the Insurance & Savings Ombudsman at Address:
PO Box 10-845,
Wellington 6143,
New Zealand
Telephone number: 04 499 7612
Email address: info@iombudsman.org.nz

Conflicts of interests and incentives
Nimble Brokers Limited trading as Buffer and their Financial Advisers receive commissions from the providers on whose products they recommend and you take out. The amount of commission paid to them is based on the premium you pay. More detail is provided at the time their advice is given. From time to time, product providers may also reward Buffer for business they provide to them. To ensure that their financial advisers prioritise the client’s interests above their own, Buffer follow an advice process that ensures our recommendations are made on the basis of the client’s objectives, needs and circumstances. All of their Financial Advisers undergo training about how to manage conflicts of interest. They undertake a compliance audit. And a review of their compliance programme annually by a reputable compliance adviser.

More information
Please contact 0800 646 253 if you would like more information or would like to know more about Buffer.